Refunds
Last updated 3 October 2026
If Helrig Connect or Helrig Pro isn’t what you expected, you get your money back. Ask within 14 days of any purchase, the first one or a renewal, and I’ll refund it in full. No questions, no conditions.
How to ask
Write to hello@helrig.com from the email address you paid with, or use the link in your Paddle receipt.
What happens next
The refund goes back to the card or account you paid with. How quickly it shows up depends on your bank.
If it was Helrig Pro, your plan returns to Free. If it was Helrig Connect, the license is removed and the app asks you to sign in or buy it again. Either way, nothing is deleted: everything in your library stays readable and downloadable, as the Terms promise.
Who handles the payment
Payments for Helrig are handled by Paddle.com, which acts as reseller and merchant of record. Refunds are paid out through Paddle, and you can also ask Paddle directly from your receipt.
Cancelling instead
If you only want to stop Helrig Pro’s next renewal, cancel any time. You keep Pro until the end of the period you paid for, and Helrig Connect stays yours.
Your rights
This sits alongside any statutory right you have where you live, including the EU right of withdrawal, and takes nothing away from it.